Skills & Competencies for CRM Integration Specialist

CRM Integration Specialist job profile

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JOB SUMMARY for CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration.

JOB RESPONSIBILITIES for CRM Integration Specialist

Ensures all functions of CRM system effectively work with all other applications and operating systems.

CRM Integration Specialist SALARY RANGE

BASE 50%
$145,487
TOTAL 50%
$157,087
Job Level
M01
Job Code
IT10000220
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Integration Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 hard skills or competencies (industry competencies) for CRM Integration Specialist

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the step-by-step procedures for developing new and enhanced software products.
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Level 2 Behaviors
(Light Experience)
Uses specific programming languages and platforms to write code and create software programs.
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Level 3 Behaviors
(Moderate Experience)
Works collaboratively with development teams to correct complex errors in software codes.
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Level 4 Behaviors
(Extensive Experience)
Trains teams on developing highly responsive user interfaces (UI) to enhance customer experience.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest industry coding best practices to maximize application readability and performance.
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2 Industry Competency – Software Integration Engineering
Proficiency Level -3
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Describes the integration methods used for merging different software components.
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Level 2 Behaviors
(Light Experience)
Follows the software integration guidelines and procedures to ensure an effective system merging.
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Level 3 Behaviors
(Moderate Experience)
Evaluates software systems and data forms to identify integration requirements.
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Level 4 Behaviors
(Extensive Experience)
Guides teams to ensure conformance of integration specifications with technical requirements.
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Level 5 Behaviors
(Mastery)
Designs and builds integration tools and technologies to provide software solutions in increasing system connectivity.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for CRM Integration Specialist

1 Job Family Competencies – DevOps
Proficiency Level -2
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, features, and principles of DevOps.
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Level 2 Behaviors
(Light Experience)
Assists in code development, review, and merging to quickly deploy infrastructure and servers.
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Level 3 Behaviors
(Moderate Experience)
Defines and implements DevOps metrics to measure DevOps effectiveness.
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Level 4 Behaviors
(Extensive Experience)
Leads the selection and development of DevOps toolchains according to organizational goals.
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Level 5 Behaviors
(Mastery)
Champions the establishment and continued use of DevOps best practices.
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2 Job Family Competencies – Operating System
Proficiency Level -3
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Describes the three most common types of operating systems and their respective features.
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Level 2 Behaviors
(Light Experience)
Compiles system data storage and retrieval procedures.
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Level 3 Behaviors
(Moderate Experience)
Checks and monitors the efficiency of existing application systems.
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Level 4 Behaviors
(Extensive Experience)
Evaluates performance impacts of planned operating system modification or upgrade.
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Level 5 Behaviors
(Mastery)
Designs advanced tools that meet the future operating system needs of our organization.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

11 soft skills or competencies (core competencies) for CRM Integration Specialist

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the importance of coordination in a large project.
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Level 2 Behaviors
(Light Experience)
Communicates with various parties to clarify project scope.
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Level 3 Behaviors
(Moderate Experience)
Breaks down business goals into an actionable plan.
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Level 4 Behaviors
(Extensive Experience)
Develops work plans for the team's objectives, responsibilities, accountabilities, timelines, and resources.
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Level 5 Behaviors
(Mastery)
Delivers training to others on resource coordination, including issue resolution.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

Summary of CRM Integration Specialist skills and competencies

There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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